Your Data We Hold How Secure Is It — We're Being Completely Transparent

KU9VIP App collects certain information in order to provide its services. We only collect what is strictly necessary — nothing more.

Information You Provide Directly

• Registration Details: Full name, date of birth, email address, and phone number.
• Identity Verification Documents: Copy of NID or passport (as part of the KYC process).
• Payment Information: bKash/Nagad/Rocket number (your full account number is never stored).
• Information Submitted to Support: What you share with us via chat or email.

Automatically Collected Information

• Device Information: Device model, operating system, and browser version.
• IP Address: For security verification and location checks.
• Usage Patterns Which games were played and for how long, and time spent on each page.
• Transaction History: Deposit, withdrawal, and bet history.

Collected information is used solely for specific purposes. Here is why KU9VIP App uses your data:

• To create, verify, and manage your account.
• To process deposits and withdrawals.
• To deliver gaming services and provide a personalized experience.
• To notify you of bonus and promotional offers (you can opt out at any time).
• To prevent fraud and fraudulent activity.
• To comply with legal obligations.
• To provide customer service and support.
• To analyze and improve platform performance.

KU9VIP App does not generally share your information with third parties. However, limited sharing may occur in the following circumstances:

Service Provider Partners

We work with trusted technology partners for payment processing, server management, and email services. They only receive the data necessary for their specific role and are bound by confidentiality agreements.

Legal Requirements

We may be required to disclose information under a court order or lawful request from a government authority. Where possible, we will notify you in advance.

To prevent fraud.

In cases of clear fraudulent activity, relevant information may be shared with other financial institutions.

KU9VIP App uses cookies and similar technologies on its website and Android app to help improve your experience.

Cookie Type

• Essential Cookies: Maintaining login sessions and security — the platform cannot function without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which features are used most — this data is anonymized.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

KU9VIP App does not retain your data any longer than necessary. Retention periods depend on the type of information:

• Account & Identity Information: For the duration your account is active, and up to 5 years after closure for legal compliance.
• Transaction & Financial Records: Up to 7 years, as required by financial regulations.
• Support Contact: Up to 6 months after the issue is resolved.
• Analytics Data: In anonymized form, for up to 2 years.

If you request account deletion, all data beyond legal retention requirements will be removed within 30 days.

You have full control over your own data. KU9VIP App fully supports that right.

KU9VIP App is strictly for adults. We do not knowingly collect information from anyone under the age of 18.

If we have reason to believe that a minor's information has been registered by mistake, a parent or guardian can contact us to have the account immediately closed and all associated data permanently deleted.

KU9VIP App uses multiple layers of security to protect your data:

• TLS/SSL Encryption: All website and app communications are encrypted.
• Two-Factor Authentication (2FA): Can be enabled for an extra layer of security.
• Suspicious Login Alert: Instant notifications whenever a login is detected from an unrecognized device.
• Data Backup: Regular encrypted backups stored in a secure location.
• Staff Training: Regular team training on data protection.

Keep in mind, however — no platform can guarantee 100% security online. Always keep your password private and stay cautious when using public Wi-Fi.

KU9VIP App updates this policy as needed. You will be notified of any significant changes via your registered email or an in-app notification.

Continuing to use the platform after any changes means you accept the updated policy. We recommend checking this page from time to time.